Emergencies and Contact with Parents and Family Members

What is an emergency? 

  • Any hospitalization – no matter how brief
  • Rape, sexual assault
  • Crime
  • Severe psychological problems
  • Natural disasters (hurricanes, earthquakes)
  • Civil unrest / terrorist attacks / outbreak of war

Responding to Emergencies:

  1. Seek appropriate medical care (medical emergency) or safe location.
  2. Notify the UC Travel Insurance ACE/Europ and UCB Risk Management and your department of your location and status.
    • UC Travel Insurance Emergency contact numbers:
      • Inside USA: 1-800-451-7606
      • Outside USA (call collect): 1-202-828-589
    • UC Berkeley Risk Management Office:
      • Telephone: 1-510-642-5141
      • Emergency Cell: 1-510-289-8282
      • Fax: 1-510-643-5050
      • Email: risk@berkeley.edu

The Travel Insurance provider and UCB Risk Management will coordinate details and action, including notifying the State Department or local authorities regarding a safety emergency.

  • Contact local law enforcement authorities, especially if a crime is involved.
  • Contact the local US Embassy/Consulate.


Contact with Parents and Family Members

  • Faculty leaders should not make direct, initial contact with family members without the student’s permission. Where possible, the student should communicate with their parents about a critical incident.
  • Do not presume that the student’s parents are the listed emergency contact.
  • Faculty leaders should contact their department whenever a student is ill or injured, even if it’s not an emergency, so the department and University are not caught off guard when contacted by parents.
  • If a student is ill or injured abroad, the student should be encouraged to inform their parents, but this disclosure is ultimately up to the student.

The University may choose, in consultation with the Group Leader or On-Site Leader, to inform emergency contacts about a potential emergency abroad without the student’s express permission, if the student is unable to speak for him-/herself; the student has been missing for more than 24 hours; the student is perceived to be a danger to themselves or others; or when a significant health, safety, or security incident affecting the entire program has occurred abroad, to provide information or updates.